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	Games

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	FAQ
	FAQ

1. How do I buy a monophonic ringtone or black and white logo?

For the best reception, it is strongly recommended that you leave your mobile on and find an area with strong network coverage. There should be sufficient room left in your SMS storage space.
1- Choose your monophonic ringtone, operator logo, or big logo.
2- Choose your country by clicking on the appropriate flag
3- Choose your mobile brand.
4- Choose the name of your telephone service provider.
5- You can send the code corresponding to your product by SMS to the number indicated - 81600 - or through BIBIT or WHA then follow the instructions.
6- You will receive an SMS reply indicating that the contents you selected are available in your mobile's menu.

2. How do I buy a polyphonic ringtone or color logo?

For the best reception, it is strongly recommended that you leave your mobile on and find an area with strong network coverage. There should be sufficient room left in your SMS storage space.
1- Choose your polyphonic ringtone or color logo
2- Choose your country by clicking on the appropriate flag.
3- Choose your mobile brand.
4- Choose the name of your telephone service provider.
5- You can send the code corresponding to your product by SMS to the number indicated - 81600 - or through BIBIT or WHA then follow the instructions.
6- You will receive an SMS, then you will need to connect to the WAP* with the address mentioned in the SMS message you received on your mobile .
Important
Your telephone must be correctly configured to establish a WAP connection. Contact your operator's customer service if you have problems!

3. How do I buy a Java game?

For the best reception, it is strongly recommended that you leave your mobile on and find an area with strong network coverage. There should be sufficient room left in your SMS storage space. After choosing a Java game, consult the Compatibility Table to verify that your mobile is capable of playing it. After completing the verification, you should:
1- Choose your Java game.
2- Choose your country by clicking on the appropriate flag.
3- Choose your mobile brand.
4- Choose the name of your telephone service provider.
5- You can send the code corresponding to your product by SMS to the number indicated - 81600 - or through BIBIT or WHA then follow the instructions.
6- You will receive an SMS, then you will need to connect to the WAP* with the address mentioned in the SMS message you received on your mobile.
Important
Your telephone must be correctly configured to establish a WAP connection. Contact your operator�s customer service if you have problems!

4. I have downloaded my ringtone, my logo or my game but I cannot save my download on my telehpone. Why?

This problem is most likely caused by a lack of storage space in your telephone's memory. It is necessary to empty the multi-media storage space in your telephone. The memory is full; as a result , the ringtone and/or logo cannot be downloaded .

5. My download has been correctly installed but I cannot find my logo, ringtone, or game.

If the download is complete, you must return to your mobile's menu where you will find the downloaded item, do not forget to remember where you saved it.

**6. Why do I have to have WAP* ?**

WAP* is required to download second or third generation content because sending them by SMS is impossible; as content, they are too large to be contained in the traditional SMS limit of 160 characters. If you presently are not WAP capable, you can get this service by contacting your telephone operator.
WAP*: (Wireless Apllication Protocol) Internet access from a mobile telephone.

7. What is the Compatibility List used for?

The Compatibility List displays a complete list of the mobiles that we support and the products available to each different mobile model.

8. What can I download with my mobile?

To help you learn about the products associated with your mobile, access our Compatibility List by clicking on this link compatibilities. This will display a list of all the elements that can be downloaded to your mobile: games, ringtones, logos, etc... Only those elements compatible with your mobile will be displayed. If your mobile allows you to download a polyphonic ringtone, the list will not display any monophonic ringtones. The same applies if your model accepts color logos; you will not be offered black and white logos.

9. My mobile does not appear in the POP UP drop-down list.

That means that your mobile is not compatible with the contents you selected. For more information, please consult the compatibility list at compatibilities.

10. The Compatibility List indicates that I cannot download polyphonic ringtones or color logos with my telephone. Why?

A multi-media telephone* is required for you to be able to get this type of content. You can only download monophonic ringtones and black and white logos.
*a multi-media telephone is a mobile that supports multi-media message reception, in other words, a second generation mobile having a WAP connection.